Confidentiality policy

Qovoltis attaches paramount importance to the protection of the personal data of its customers and users of its services. This policy aims to inform you of the commitments made by Qovoltis to ensure the security and confidentiality of the personal data collected.

1. Personal data processing

Qovoltis is responsible for the processing of personal data that you provide to us (“Personal Data”) as a data subject.

We are committed to complying with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”) as well as any other applicable national regulations concerning the protection of personal data.

2. Data collected

The Personal Data that we request when you subscribe via our website or application or by communicating with our Customer Service is necessary for the provision of the Services.

If you do not provide us with this information, Qovoltis will not be able to create your Customer Account and provide you with the Services.

In addition, Qovoltis will also collect certain Data regarding your use of the Services.

Data collected:

• Identification data: name, first name, username, password
• Contact information: email address, phone number
• Data relating to the use of services: connection histories, transactions, usage preferences
• Payment information: bank card number registered on a secure platform
• Geolocation data (if prior consent): the user can refuse this collection

It is important that the information provided is accurate and up to date.

3. Purposes of the treatment

a) Treatments necessary for the execution of the contract

• Identify and authenticate you as a customer or user
• Create and manage your customer account
• Communicate with you (technical or commercial assistance)
• Respond to your requests for information
• Manage pre-litigation, litigation and unpaid invoices
• Managing rights related to personal data
• Hosting the data

b) Treatments requiring your consent

• Custom notifications
• Development of your user profile for targeted commercial communications
• Geolocation for charging station suggestions

c) Treatments based on the legitimate interests of Qovoltis

• Sending commercial and promotional information
• Enrichment of the customer/prospect base
• Product/service development
• Combating fraud and preventing unpaid invoices
• Statistical studies and audience measurements

4. Data retention period

• Data retained for the duration of the contract and according to legal obligations
• Data for prospecting purposes: 3 years from the last contact

5. Data sharing

• Possible sharing with partners and subcontractors
• In case of transfer outside the EU, compliance with the RGPD guaranteed

6. Data security

Qovoltis applies appropriate technical and organizational measures against any loss, destruction or unauthorized access.

7. Your rights

• Right of access
• Right to rectification
• Right to erasure
• Right to limitation of treatment
• Right to portability
• Right to object
• Withdrawal of consent: by email to assistance@qolvoltis.com

8. Exercising your rights

• Contact: client@qovoltis.com
• An identity document may be requested
• Possible complaint to the CNIL: 3 place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07

9. Changes to the personal data protection policy

This policy can be updated at any time. We invite you to consult it regularly.

10. Cookies policy

When you visit our qovoltis.com site, cookies may be placed on your terminal (computer, mobile, tablet). This policy explains what cookies are, what types we use, and how you can manage them.

What is a cookie?

A cookie is a small text file placed on your browser when you visit a website. In particular, it makes it possible to recognize you from one visit to another, to improve the user experience or to measure the audience.

Cookies used on this site

Consent

The management of cookie consent on this site is provided by Osano, a solution that complies with the General Data Protection Regulation (GDPR) and the ePrivacy Directive.
Thanks to this manager, you can at any time accept, refuse, or customize cookies placed during your browsing.

You can change your preferences at any time by clicking on the link “Manage my cookies” at the bottom of each page.

Manage cookies

You can also set your browser to refuse cookies or delete them.

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Last updated: April 2025